SHIPPING & RETURNS
Shipping Policy
We currently ship to the following countries UK, US, Canada, Australia & countries within Europe
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We have a flat rate of £3.99 per order in the UK
Orders are sent via tracked delivery through DPD, Royal Mail or Hermes depending on service availability. Please refer to the individual courier websites for their specific terms.
For international shipping the delivery charge will be caluculated by the weight of your order.
We aim to process and ship your order to you within 3-5 working days
Orders placed before 12 pm on a working day will be processed on the same day
We are unable to cancel orders once they have been shipped.
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Delivery address must be a residential address as the parcel will need to be signed for.
Shipping timescales may vary in busy seasons. Shipping timescales may also vary due to the courier company's own circumstances, these factors are out of our control
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Please note delivery times may be currently affected due to the Covid-19 pandemic.
Return & Exchange Policy
We do accept refunds as part of our online service, please ensure the following for a quick and speedy service.
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Return Terms
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Refunds are only valid if the goods are returned within 14 days of delivery. Any requests made for a refund after 14 days of receiving your order will not be granted.
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Items must not be worn/used and should be returned in a perfect and unworn condition, without blemish on the fabric or lining.
A refund or exchange will not be valid if the tag has been removed or item is deemed to be damaged by the customer themselves.
The items must be returned in the original packaging with tags attached as they were received along with the dispatch note as proof of purchase.
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Please note, we are unable to refund or exchange special order/bespoke order, these items have made to the customers request, special item means any item that had a request for any alteration or a bespoke product. We cannot be held responsible if the items are not the correct size or the item is unsuitable. It is the customers responsibility to check the size and style before the order is placed and delivered.
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How to Return
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To register your return you must contact us via this email address, info@mymaysa.co.uk, stating your name, address, order number & reason for return. If you meet the criteria for a return we will send you an email to confirm with further instructions.
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Damaged items must be reported within 48 hours of receiving your order, faults must be reported to info@mymaysa.co.uk with photographic evidence of the damage.
Most of our items are hand made and therefore imperfections are not classed as damage, damaged item means a damage which prevents the item from being fit for purpose.
Return delivery must be paid for by the customer and is the responsibility of the customer.
Please return the item with a signed for, guarantee service, we cannot accept any responsibility for lost item returned by the customer.
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Our address for returns:
Maysa
485-487 Leeds Road
Bradford
BD3 9ND
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After dispatch you must email the tracking details to us at info@mymaysa.co.uk with your order number.
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Refunds
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Refunds can only be issued back to the person who purchased the item via the same method payment was made. Please allow 14 days from the date you return your order to us for your refund to appear in your bank account. We do not offer refunds on shipping costs.
Online purchases will not be refunded in store and in store purchases can not be refunded online.
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Exchanges
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We're currently unable to offer online exchanges, so simply follow all the steps to return and place a new order on-site.
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These terms are for online purchases only
Please refer to our in-store policy for in-store purchases
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For any queries regarding your return/exchange please email us at info@mymaysa.co.uk
Please see our Terms and Conditions for further applicable information.
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